FAQs

FAQs

Returns & Exchanges:

  • You have 10 days from your order date to request a return. You will request a return by sending an email to info@shyfoxshop.com.  We will respond within 24 hours. You refund will be for a 90-day store credit or exchange. In the case of exchange please email our ShyFox service team with your new product request. We have new luxury products coming in monthly.  
  • You will need approval by email before sending the return.
  • Make sure to return all items unworn with original tags and bag. 
  • All items are returnable, with the exception of the following:
    • Swim bottoms 
    • Sale items
    • Accessories for face and body
  • Swimwear should be tried on over underwear for sanitary reasons, and must have protective hygiene strip intact.
  • We reserve the right to return any item that does not comply with our return policy.

Shipping

US

  • Economy (3—6 business days) is $6.99, or free if order value is over $200
  • Expedited (2 business days) is $20.00
  • Overnight (next business day) is $50.00

CANADA

  • Economy is 10 CAD, or free if order value is over 350 CAD
  • Expedited is 40 CAD