Returns & Exchanges:
- You have 10 days from your order date to request a return. You will request a return by sending an email to firstname.lastname@example.org. We will respond within 24 hours. You refund will be for a 90-day store credit or exchange. In the case of exchange please email our ShyFox service team with your new product request. We have new luxury products coming in monthly.
- You will need approval by email before sending the return.
- Make sure to return all items unworn with original tags and bag.
- All items are returnable, with the exception of the following:
- Swim bottoms
- Sale items
- Accessories for face and body
- Swimwear should be tried on over underwear for sanitary reasons, and must have protective hygiene strip intact.
- We reserve the right to return any item that does not comply with our return policy.
- Economy (3—6 business days) is $6.99, or free if order value is over $200
- Expedited (2 business days) is $20.00
- Overnight (next business day) is $50.00
- Economy is 10 CAD, or free if order value is over 350 CAD
- Expedited is 40 CAD